A cross-channel engagement strategy that combines both in-product messages (like in-app messages) and out of-product messages (like email and push) increases a user’s likelihood to buy and have a positive impact on creating seamless customer experiences.

As brands expand and evolve their digital strategies right technology and teamwork can support success for a wide range of businesses, the challenges and opportunities that companies face can differ significantly across verticals. Join us in this session as we discuss the top trends in customer engagement, where do brands excel and where are the opportunities for improvement and we will showcase case studies from exceptional brands.

Speaker : Magith NOOHUKHAN, Head Evangelist, Braze